REFUND POLICY
Thank you for choosing Virtary for your AI-enhanced virtual assistant services. We are committed to providing you with high-quality support that helps you reclaim your time and achieve your goals.
Your satisfaction is our priority. If, for any reason, you are not satisfied with our service, we have outlined our refund policy below.
- Eligibility for a Refund
Refunds are considered under the following circumstances:
Service Quality: If you are not satisfied with the quality of the work delivered by your virtual assistant. To be eligible, the request must be submitted within 7 days of the work being delivered.
Unused Hours: If you decide to cancel your subscription, you may be eligible for a pro-rated refund for a significant number of unused hours. Hours purchased in monthly plans do not roll over, but we will review refund requests for large, unutilized hour blocks on a case-by-case basis. - Non-Refundable Situations
A refund will generally not be granted in the following cases:
* Hours that have already been used or services that have been rendered and approved by the client.
* Refund requests submitted more than 7 days after the work was delivered.
* Dissatisfaction based on subjective preferences or a change in project scope after work has begun
* Unused hours that expire at the end of a billing cycle. - How to Request a Refund
To request a refund, please follow these steps to ensure we can process your request efficiently:
Submit a Request: Send an email to [admin@virtary.com] with the subject line “Refund Request.”
Provide Details: In your email, include the following information:
* Your full name and company name.
* Your invoice or order number.
* A clear and detailed explanation of the reason for your refund request.
* Any relevant dates or work product references. - Refund Processing
Once we receive your refund request, our team will review it and may contact you for further details. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of business days.
We value your business and are dedicated to finding a solution that works for you.
Sincerely,
Virtary Team
REFUND POLICY
Thank you for choosing Virtary for your AI-enhanced virtual assistant services. We are committed to providing you with high-quality support that helps you reclaim your time and achieve your goals.
Your satisfaction is our priority. If, for any reason, you are not satisfied with our service, we have outlined our refund policy below.
- Eligibility for a Refund
Refunds are considered under the following circumstances:
Service Quality: If you are not satisfied with the quality of the work delivered by your virtual assistant. To be eligible, the request must be submitted within 7 (Seven) days of the work being delivered.Unused Hours: If you decide to cancel your subscription, you may be eligible for a pro-rated refund for a significant number of unused hours. Hours purchased in monthly plans do not roll over, but we will review refund requests for large, unutilized hour blocks on a case-by-case basis.
- Non-Refundable Situations
A refund will generally not be granted in the following cases:
* Hours that have already been used or services that have been rendered and approved by the client.* Refund requests submitted more than 7 (seven) days after the work was delivered.
* Dissatisfaction based on subjective preferences or a change in project scope after work has begun
* Unused hours that expire at the end of a billing cycle.
- How to Request a Refund
To request a refund, please follow these steps to ensure we can process your request efficiently:
Submit a Request: Send an email to [admin@virtary.com] with the subject line “Refund Request.”Provide Details: In your email, include the following information:
* Your full name and company name.
* Your invoice or order number.
* A clear and detailed explanation of the reason for your refund request.
* Any relevant dates or work product references.
- Refund Processing
Once we receive your refund request, our team will review it and may contact you for further details. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of business days.
We value your business and are dedicated to finding a solution that works for you.
Sincerely,
Virtary Team
KEBIJAKAN PENGEMBALIAN DANA
Terima kasih telah memilih Virtary untuk layanan asisten virtual – yang dilengkapi AI untuk Anda. Kami berkomitmen untuk memberikan dukungan berkualitas tinggi yang membantu Anda menghemat waktu dan mencapai tujuan Anda.
Kepuasan Anda adalah prioritas kami. Jika, karena alasan apa pun, Anda tidak puas dengan layanan kami, kami telah menjelaskan kebijakan pengembalian dana kami di bawah ini
- Kelayakan untuk Pengembalian Dana
Pengembalian dana akan dipertimbangkan dalam kondisi berikut:
Kualitas Layanan: Jika Anda tidak puas dengan kualitas pekerjaan yang diberikan oleh asisten virtual Anda. Agar memenuhi ketentuan, permintaan pengembalian dana harus diajukan dalam waktu 7 (tujuh) hari setelah pekerjaan dikirimkan.Jam yang Tidak Digunakan: Jika Anda memutuskan untuk membatalkan langganan, Anda mungkin berhak atas pengembalian dana pro-rata untuk sejumlah besar jam yang tidak digunakan. Jam yang dibeli dalam paket bulanan tidak akan diakumulasikan, tetapi kami akan meninjau permintaan pengembalian dana untuk jumlah jam yang besar dan tidak digunakan, berdasarkan kasus per kasus.
- Keadaan Dimana Pengembalian Dana Tidak Dapat Dilakukan
Pengembalian dana umumnya tidak akan diberikan dalam kasus-kasus berikut:
* Jam kerja yang telah digunakan atau layanan yang telah diberikan dan disetujui oleh Klien.* Permintaan pengembalian dana diajukan lebih dari 7 (tujuh) hari setelah pekerjaan selesai.
* Ketidakpuasan berdasarkan preferensi subjektif atau perubahan lingkup proyek setelah pekerjaan dimulai.
* Jam kerja yang tidak digunakan dan berakhir pada akhir siklus penagihan.
- Cara Meminta Pengembalian Dana
Untuk meminta pengembalian dana, harap ikuti langkah-langkah berikut agar kami dapat memproses permintaan Anda secara efisien:
Kirim Permintaan: Kirim email ke [admin@virtary.com] dengan subjek “Permintaan Pengembalian Dana.”Sertakan Detail: Dalam email Anda, sertakan informasi berikut:
* Nama lengkap dan nama perusahaan Anda.
* Nomor tagihan atau pesanan Anda.
* Penjelasan yang jelas dan terperinci tentang alasan permintaan pengembalian dana Anda.
* Tanggal yang relevan atau referensi produk kerja.
- Pemrosesan Pengembalian Dana
Setelah kami menerima permintaan pengembalian dana Anda, tim kami akan meninjaunya dan mungkin akan menghubungi Anda untuk detail lebih lanjut. Jika permintaan Anda disetujui, pengembalian dana akan diproses, dan kredit akan otomatis ditambahkan ke metode pembayaran awal Anda dalam beberapa hari kerja.
Kami menghargai bisnis Anda dan berkomitmen untuk menemukan solusi yang tepat bagi Anda.
Hormat kami,
Tim Virtary