The Fixer — Tech Troubleshooting

The Fixer — Tech Troubleshooting

Price range: $280.00 through $960.00

Starter (40 hours)

This package is perfect for solo entrepreneurs or small teams who need a reliable hand for occasional tech emergencies and basic cleanups. It’s ideal for getting those small but nagging technical issues off your plate so you can focus on your core business tasks.

Growth (80 hours)

Designed for expanding businesses with more frequent and complex technical needs, this package offers extended support for regular maintenance and integration management. This is the perfect solution for teams that are scaling and need consistent technical assistance to maintain momentum.

Pro (120 hours)

Our most popular package is built for businesses with a high volume of tech-related tasks and a need for proactive support. This plan provides ample hours for comprehensive troubleshooting, advanced integrations, and the creation of detailed documentation to prevent future issues.

Scale (160 hours)

Tailored for larger organizations or agencies, this premium package offers extensive and continuous technical support for complex environments with multiple platforms and vendors. It’s the ultimate solution for ensuring all your systems are running seamlessly and efficiently at all times.

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Description

The Tech Troubleshooter.

Feeling overwhelmed by tech issues and integrations that just won’t work? The Fixer — Tech Troubleshooting is your on-demand technical assistant, dedicated to solving those frustrating IT problems that disrupt your workflow. We handle the complex, time-consuming tasks so you can focus on running your business, not fixing it. Our expert team provides a proactive approach, triaging and resolving issues across various platforms, from your company website to key software integrations.

Core Features

  • Website/App Issue Triage: We diagnose and resolve technical issues on your website or apps, whether it’s a broken form on WordPress, a layout bug in Wix, or an unresponsive element in Webflow. We get to the root of the problem so your digital presence stays flawless.
    Integration & Ticket Drafting: Don’t let a faulty connection slow you down. We troubleshoot and manage your key integrations using tools like Zapier and Make, ensuring your apps are talking to each other. We also handle the tedious task of drafting detailed support tickets for external teams, saving you from back-and-forth emails.
  • Email/Calendar/App Cleanup: We optimize your digital workspace by cleaning up and organizing your Google Workspace, M365, and other essential business apps. This includes managing permissions, organizing files, and ensuring everything is running efficiently.
  • SOPs & Rollback Notes: Our service goes beyond just fixing problems. We create clear Standard Operating Procedures (SOPs) and rollback notes in platforms like Notion and Confluence. This ensures that common issues can be resolved quickly in the future and that every change is documented for easy reversal if needed.
  • Vendor Coordination: We act as your liaison with third-party vendors, from coordinating with your hosting provider to managing support tickets with your SaaS vendors. We handle the technical jargon and communication, ensuring issues are resolved quickly and correctly.

With The Fixer, you’re not just getting a troubleshooting service; you’re gaining a strategic partner who ensures your technology works for you, not against you.

Additional information

Hours/Month

40, 80, 120, 160

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